Account Settings—Notifications

Note

This section describes one of three steps to set up the notification system in PRTG. A complete notification setup involves:

1. Defining notification delivery settings
2. Setting up notifications
3. Adding notification triggers to sensors

For more information please see Notifications section.

Basic Notification Settings

Notification Name

Enter a meaningful name for the notification, for example, SMS to service team or similar.

Status

Select the status of the notification. Choose between:

• Started: This notification will be active.
• Paused: Pause this notification. If a notification is paused, no messages will be sent when it is triggered.

Schedule

Define if this notification will be paused for certain time spans. Please select None to set it to always active, or choose a pausing schedule from the list. The available options depend on your setup. To add or change existing schedules, please see Account Settings—Schedules section.

Postpone

Define if notifications triggered during Pause status will be sent later on.

• No: Discard all notification triggers received while the notification is paused.
• Yes: Collect all notification triggers received while the notification is paused. Send out notifications once the pause status ends.

Notification Summarization

Method

Define if and how notifications will be summarized if several notification triggers are received in a certain time span. Choose between:

• Always notify ASAP: Always send out one notification for each notification trigger received.
• Send first DOWN message ASAP, summarize others: When receiving several Down triggers, send the first notification immediately, but summarize other notifications into one message.
• Send first DOWN and UP message ASAP, summarize others: When receiving several Down or Up triggers, send each first notification immediately, but summarize other notifications into one message.
• Send all DOWN messages ASAP, summarize others: When receiving several Down triggers, send out one notification for each trigger received, but summarize notifications for all other triggers into one message.
• Send all DOWN and UP messages ASAP, summarize others: When receiving several Down or Up triggers, send out one notification for each trigger received, but summarize notifications for all other triggers into one message.
• Always summarize notifications: When receiving several notification triggers, summarize all notifications into one message, regardless of the kind of trigger received.

Gather Notifications For (Minutes)

Define a time span in minutes for which notifications will be collected for summarization. Please enter an integer value. Note: If you define a  high value, for example, 60 minutes, PRTG will send out summarized notifications with a delay of up to one hour.

Inherit Access Rights

User Group Access

Define which user group(s) will have access to the object you're editing. A table with user groups and right is shown; it contains all user groups from your setup. For each user group you can choose from the following access rights:

• Inherited: Use the settings of the parent object.
• None: Users in this group cannot see or edit the object. The object does not show up in lists.
• Read: Users in this group can see the object and review its settings.
• Write: Users in this group can see the object, as well as review and edit its settings. However, they cannot edit access rights settings.
• Full: Users in this group can see the object, as well as review and edit its settings and edit access rights settings.

You can create new user groups in the System Administration—User Groups settings.

Send Email

Email Address

Enter one or more recipient email addresses. If entering more addresses, separate them by comma. If you want to send to a PRTG user group only, leave this field empty!

Address Group

From the list, choose a PRTG user group to which the email is to be sent.

Subject

Enter the subject of the email. Several placeholders (variables) are used here by default.

Format

Define the kind of email that will be sent. Choose between:

• Text
• HTML

Message

Depending on the format option selected above, you will see a text or HTML message in this field. A complete message about the sensor status is already predefined. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else). Click on the Reset to default link underneath the text box to do so.

Priority

Define the priority which will be set in the email. Some email clients can show this flag.

Add Entry to Event Log

Logfile

Define the log file the message will be written to. Choose between:

• Application: Use the Windows application log file in the event log.
• PRTG Network Monitor: Write messages to the PRTG Network Monitor log file in the Windows event log.

Event Source

This setting is only relevant when using the Application log file. Enter the source for the event. Usually, this is the name of the application.

Event Type

Select the type of the event. Choose between:

• Error
• Warning
• Information

Event Log Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Send Network Broadcast (NET SEND)

User

Define the user or computer name of the receiver.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Send Syslog Message

Host/IP

Define the IP address or DNS name of the computer running the syslog server.

Port

Enter the port number on which syslog messages are sent. By default, this is port number 514.

Facility

Define the facility information. There are several options available from the list.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Send SNMP Trap

Host/IP

Define the IP address or DNS name of the computer running the trap receiver.

SNMP Port

Enter the port number on which trap messages are sent. By default, this is port number 162.

Community String

Enter the device's community string. By default, this is set to public.

Message ID

This ID helps you indentify the origin of the trap. For example, enter 1.3.6.1.4.1.32446.1.1.1

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Agent IP

Define the IP address of the agent. Leave this field blank to use the PRTG web server's IP address.

Send ICQ Message

Recipient Number

Define the ICQ number the message will be sent to. When using multiple numbers, separate them by comma.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Send MSN Message

Recipient Number

Define the MSN recipient the message will be sent to. When using multiple numbers, separate them by comma.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Send SMS/Pager Message

Recipient Number

Define the number the message will be sent to. The format depends on the SMS provider. Usually, you will use a plus sign, followed by country code and number. For example, enter +1555012345.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Execute HTTP Action

URL

Enter the URL the request will be sent to.

Postdata

If you want to send postdata to the URL, please enter it here. You can use placeholders here.

Execute Program

Program file

Select an executable file from the list. In this list, files in the corresponding /Notifications/EXE sub-directory of the probe system's PRTG installation are shown. In order for the files to appear in this list, please store them as BAT, CMD, DLL, EXE, PS1, or VBS. Note: In a cluster setup, please copy your files to every cluster node installation manually. This makes sure the notification can be executed even when the master node fails.

Parameter

Enter parameters with which the program file will be started. You can use placeholders here.